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Troubleshooting for "You've reached your devices activation limit" error

  • Updated

Your inPixio license allows you to sign in on one computer. You’ve reached this limit when you receive a message ‘You've reached your devices activation limit’ when logging in.

 

 

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You can unassign the license from the computer within the online account here.

 

How to unassign your license from the computer

  • Click here to go to your Account Portal. 
  • Sign in to your inPixio account. 

 

 

  • Click the My Products tab and click on the arrow next to the license you wish to assign to the different device. Click the X button next to a PC name to unassign it.

 

 

After completing these steps you’ll be able to sign in to the application on a new computer.

 

How to assign a license to a new email

In case you have purchased the Edit photos on up to 5 PCs certificate, you will need to assign the licenses to other email addresses.

  • Click here to go to your Account Portal. 
  • Sign in to your inPixio account.

 

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  • Visit My Products tab and click on the product name or the arrow next to it to expand it.

 

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  • Click on the Actions button next to Unassigned Licenses and choose Assign.

 

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  • Enter an email to assign a license and click Assign.
 
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You should now be able to log in to your inPixio account on a new computer.
 
If you are still experiencing issues, please Contact Technical Support for further investigation.

You can send us a message by clicking on Contact us on our main support page.

*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.

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