How do I fix software crash or freezing issues? – inPixio

If your PC meets the minimum system requirements and your inPixio software crashes please follow the troubleshooting below:

1. If your Windows 10 version is below 1909, update it to the most recent one. To check the version of your OS press Win+R and open "winver".

2. Make sure your graphic card drivers are up to date.

To update your drivers:

• Log into Windows using an account with administrative privileges.
• Select Device Manager from the Start menu.
• Click the arrow next to Display Adapters and expand to see your graphics card.
• Click on your graphics card and select Properties.
• Navigate to the Driver tab and click on Update Driver.
• Choose Search automatically for updated driver software.
• Continue through the prompts to complete the installation process.
• Restart your computer after the new driver is installed.

More information on how to update Windows graphics card drivers can be found on the MICROSOFT SUPPORT WEBSITE.

Drivers can be also downloaded directly from the manufacturer and may need a clean installation:

• AMD

- Open the Control Panel and click Uninstall a program (Older versions of Windows may refer to the feature as Add or Remove programs or Programs and Features).
- Find AMD Software on your programs list.
- Highlight the program and click Uninstall.

After completing this process, you can perform a clean installation of the latest drivers. To do so:

- Visit the AMD SUPPORT website to select and download your driver.
- Once you have downloaded the executable, double-click on it to start the installation.
- Choose to Install to start the process. You can change the installation path by clicking Browse...

- Complete the installation, then restart your computer.

• NVIDIA

- Head to the DOWNLOAD SECTION of the Nvidia website to select and download your driver.
- Once you have downloaded the executable, double-click on it to start the installation.
- Follow the on-screen instructions until presented with the Installation options window.

- Select the box labeled Custom (Advanced) then hit Next.
- On the next screen, you will be given a choice of components to install (These should all be ticked by default, and if you are unsure, leave them that way).
- Under the Select driver component table, tick the box Perform a clean installation and click Next.

- Complete the installation, then restart your computer.

3. Uninstall the software from your computer and download the latest version from this page.
4. Once the installation has been completed, right-click on the inPixio software icon and choose Run as administrator to give you full administrative rights to the software.

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