Did you follow all of the steps in the password reset process?
Password reset process
Did you request a password reset more than once?
If you have received more than one validation code while trying to reset your password, please delete all of the validation emails in your inbox and then follow the password reset process one more time.
Please allow at least 15 minutes for the new validation code email to arrive. If you don't receive a validation code email after 15 minutes, contact our Customer Service Team.
You can contact us by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.