Did you follow all of the steps in the password reset process?
Password reset process
Did you request a password reset more than once?
If you have received more than one validation code while trying to reset your password, please delete all of the validation emails in your inbox and then follow the password reset process one more time.
Please allow at least 15 minutes for the new validation code email to arrive. If you don't receive a validation code email after 15 minutes, click here to contact our Customer Service Team.