scam or genuine

Answered

derek mantle

• March 01, 2021 18:22

for the second time in around four months, I have received e.mails from Inpixio offering new software.  The more recent one I received just over a week ago I had forgotten about the other one that I received and the problems I had downloaded it.   Anyway, I went ahead.and ordered this software.   I received confirmation of my order and the licence key. but when I clicked on the download link it asked me to phone the number given and an agent would instruct me how to download the software. That is the part that I am not happy with why do have to go through this why can you not send me a link to download it as most software companies do.  As I said I went through this procedure when I tried to order the other software offer that you sent me.there was that much confusion with the female agent and there were other people getting involved in the end I put the phone down. And probably lost my payment in the process so you can see why I am questioning and showing concern over this transaction.  I would be grateful I any member of this community could put my mind at rest over this situation. Than k You Derek

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• Official comment

  

  Lola

  • March 15, 2021 09:43

  Hi Derek,

  Thank you for your post. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate quality department.

  Once the order is submitted, you are able to download the software by following the link in your purchase confirmation email and activate the installed version with the serial key provided.

  As the additional service, we are ready to provide you with free technical assistance over the phone: Remote activation of your software by one of our agents.
  
  Our experts use 100% secure technology to activate your software remotely on your PC and help you adjust the recommended settings of your product. We will gladly provide you with additional information and assistance!

   As for your case, I see that you have already got assistance over email from our customer service agent.

  Let me know if there is any issue or feedback.

  Regards!
• 

  Michael Parker

  • April 08, 2021 02:21

  It makes no good business sense at all, to develop a software, and have a high percentage of people have difficulty just running the software. This is a issue that your developers should have seen coming when Windows 10 was updated. Your software is really needed in a community of users, and you have to have live agents from the get go crawl into our computer, and adjust ALL of your security preferences to make it work? BS..Id be checking into the people you are farming out to. These are not employees, but individuals that Inpixio has contracted with who are working from home to "resolve issues" in the software. Your 1 step from a lawsuit waiting to happen..I recorded the event on my computer, his IP, his name, traced his address, and if money or my credit is compromised in any way, Inpixio will be sorry they ever sent me an invitation to buy their software. 

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  Holden R. - Support

  • April 08, 2021 18:16

  Hi Michael,

  Thanks for reaching out with your experience and insight. My name is Holden Roy, a manager on the support team. We have launched an investigation to look into how the tech partners have interacted with our users.
  
  This is an extremely concerning situation that we are taking extremely seriously. 
  
  If you are willing to send any information you have to holden.roy@avanquest.com that would be extremely helpful. 

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