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  • Official comment

    Hi Edgar,

    Thank you for your post. I apologize that you face this update issue.

    If you are not able to download or install Update Engine, are having difficulty connecting to download and install updates, the anti-virus software or firewall that you are running may be blocking the program from performing these functions. It may be necessary for you to temporarily disable your firewall or anti-virus software to:

    1. determine if this is what is causing the connection issues, and
    2. connect to download the update, etc.

    Most firewalls and anti-virus programs that are running on your computer will display an icon in your Windows Taskbar next to the clock and will allow you to right-click on the icon and select "Turn Off" or "Disable". If you do not see this option you will need to open the firewall or anti-virus software and disable it.

    We have created a Knowledge Base article with the instructions, please click here.

    If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, please contact our technical support directly.


    InPixio Team

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