Updates

Answered

Edgar Romo

• May 11, 2020 01:18

My issue was not with installing and activating inPixio Photo Studio 10 Pro. My issue comes after that. Every time I open the application I now get an update available. When I try to install the update I get a message.

The Update engine is not installed

I have InPixio Photo Studio Pro 10 and InPixio Photo Focus as well as InPixio Maximizer and I get the same message every time.

Where do I get the Update Engine?

0

• Official comment

  

  Lola

  • May 11, 2020 14:36
  • Edited

  Hi Edgar,

  Thank you for your post. I apologize that you face this update issue.

  If you are not able to download or install Update Engine, are having difficulty connecting to download and install updates, the anti-virus software or firewall that you are running may be blocking the program from performing these functions. It may be necessary for you to temporarily disable your firewall or anti-virus software to:

  1. determine if this is what is causing the connection issues, and
  2. connect to download the update, etc.

  Most firewalls and anti-virus programs that are running on your computer will display an icon in your Windows Taskbar next to the clock and will allow you to right-click on the icon and select "Turn Off" or "Disable". If you do not see this option you will need to open the firewall or anti-virus software and disable it.

  We have created a Knowledge Base article with the instructions, please click here.

  If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, please contact our technical support directly.

  Regards!

  InPixio Team

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