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  • Official comment

    Hi Carl,

    Thank you for your request. I apologize for the issue you are experienced with the software update.

    In general, I would advise you to disable your antivirus and firewall software that may block software from downloading additional components from the Internet. Also, please try to reinstall the software.

    It's important to understand which software version you are trying to update so I have created a ticket request for you. Our technical agent will respond to you shortly.


    inPixio Team

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