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Cannot install my lifetime version on new computer but okay on laptop



  • Official comment

    Hello Roberta, 

    Thank you for letting us know about the difficulties you experienced when you were trying to contact our support team. We will forward your feedback to the corresponding team. 

    We will create a new support case to help you with the installation inquiry. 

    inPixio team 

  • Donald Grise1952

    I have the same problem. There was a windows update that messed my PC up. Went to my account to download again and keep getting IPP error. I have done everything they said to do still won't download correctly  However did download on Laptop which I don't use.  Hopefully someone can resolve these problems before I cancel.  

  • Megan

    Hi David, 

    Thank you for letting us know that you cannot install inPixio Photo Studio 12 after your recent Windows update. We will follow up with you via support case to help you with that. 

    inPixio team


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