Cannot install my lifetime version on new computer but okay on laptop

Roberta

• June 23, 2023 17:15

I have never had such terrible customer service! I have been trying for days to install the program on my desktop but it only took a few minutes on my laptop. I have called and been cut off three times. The instructions on the first call sent me to Avanquest and then I was cut off. Now, I am supposedly in queue position one but it has been stuck. I deleted it and went back in but the same problem with Chat and so-called live support. I keep getting threw an exception when the download starts and gets through until "remove background." Honestly, I will have to cancel my purchase if I cannot get help because it has become a huge waste of time. I don't use the program on my laptop but I loaded in on there just to see if it works. I can load it up to four more computers so help me please!

 

1

• Official comment

  

  Megan

  • June 26, 2023 09:57

  Hello Roberta, 

  Thank you for letting us know about the difficulties you experienced when you were trying to contact our support team. We will forward your feedback to the corresponding team. 

  We will create a new support case to help you with the installation inquiry. 

  Regards, 
  inPixio team 
• 

  Donald Grise1952

  • June 24, 2023 13:37

  I have the same problem. There was a windows update that messed my PC up. Went to my account to download again and keep getting IPP error. I have done everything they said to do still won't download correctly  However did download on Laptop which I don't use.  Hopefully someone can resolve these problems before I cancel.  

  0
• 

  Megan

  • June 26, 2023 09:59

  Hi David, 

  Thank you for letting us know that you cannot install inPixio Photo Studio 12 after your recent Windows update. We will follow up with you via support case to help you with that. 

  Regards, 
  inPixio team

  1

Please sign in to leave a comment.