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Could you explain me why you haven’t refunded me so far… what kind of promises YOU and YOUR Company you represent is making ????

From: Mia (InPixio Support)
Sent: Monday, 5 December 2022 15:37
To: Michel Degehet
Subject: [inPixio] Re: Status of my refunding related to the cancel of deal of 19.11.2022

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We wanted to let you know your request (3784601) has been updated. This is an automatic message and you don't need to respond unless you want to add anything to your case.

Mia (inPixio)

Dec 5, 2022, 09:37 EST

Hi Michel,

Thank you for your reply. I am so sorry to hear that you have had such a poor experience with inPixio.

Customer satisfaction is always the number one priority for us. I'm deeply sorry that it wasn't clearly demonstrated to you.

As requested by you, I have processed the refund in the amount of 107,47 EUR and it should reflect in your bank account in 5-7 business days.

You will also get a confirmation email regarding this refund within the next 24 hours; please make sure to check your Junk, Bulk, or Spam folders if you do not see this email within this period.

If your refund has not appeared within 7 business days, please contact us and we will do our best to provide you with additional information on the status of your refund.

I’m sad to see you go, but I hope that we could work together in the future where our products will be useful for you or your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Sincerely,
Mia
Billing Support Specialist

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Official comment

Lola

January 16, 2023 11:27

Hi Michel,

Thank you for your post. I'm sorry to know that you haven't received your refund yet.

According to our records, your account was refunded on 12/5/2022 to your Visa 44**********47.

Please go to http://u-bill.com/index.aspx#purchasefinder and enter the requested information to view your receipt showing the billing information.

I advise you to contact your bank so they can locate this refund in the system.

Please do not hesitate to reply to this email if you have any other questions. Our support team will be happy to assist you.

Sincerely

Michel F Degehet

January 16, 2023 22:04

I dont beleive you because please find here a copy of my Visa extract as from 1st Dec 2022 until 1 Jan 2023..

As you can see, there is no log of your transaction.

Could you send me the evidence of you refunding so that I can put both information to Visa company ?

Thanks

Michel

January 17, 2023 10:19

Thank you for your reply.

I have double-checked with our billing team and got the confirmation that the account was refunded before the Customer Support team sent you a confirmation.

Kindly be advised to check your Visa bank statement data from Nov 27 until Nov 30, 2022. I'll send you the confirmation in a PM.

Thank you for understanding!

Délai de remboursement intolérable

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