The instructions for resolving this issue differ depending on the version of the software you have:
inPixio Photo Studio account-based version
Please make sure you are signed in to your account in the software and that your purchased license is properly activated.
To Sign In to Your Account :
- Click on the Login Logo in the top right corner.
- Choose Sign In.
- Enter your email address and password then click Sign In.
If your license is properly activated and you still receive the following messages while using the software, it means that these functions are not included in your purchased license.
If you have not purchased inPixio yet, you can do so here.
inPixio Photo Studio key-based version
inPixio Photo software comes with a single-user license that allows the software to be installed under one user account on one computer only.
If you are experiencing problems with the license and the software asks you to order it again, please remove the inPixio Photo software from the computer's control panel programs list and restart the computer.
Using the order confirmation e-mail (or your Avanquest account if ordered directly from Avanquest's website) download the setup file of inPixio Photo software and run it. Then copy the license number enclosed in the same e-mail confirmation and paste it when prompted.
If the license is rejected as invalid please check the spelling. All boxes should be filled up with the correct symbols.
In case the program persists to forward you to order a new license, please submit a support ticket with a request for assistance.
You can send us a message by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.