Why I does not get the produce?
I paid to you your offer-money two days ago. My bank says, that moneys are in your bank in Malta. You answer, that my e-mail is incorrect! It is right! I am waiting your codes, but nothing come. How this is possible? You say, that all mistakes is fault of corona. Do not promise anything, if the customer is not important to you.
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Commento ufficiale
Hi Seppo,
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our service, and I apologize for any way in which we may have inconvenienced you.
You are right, there was a delay and the settlement of the charge took up to 2 days to be processed. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate quality and billing department.
As far as I see the issue has been already solved via chat support.
Let me know if you have any more comments or concerns.
Regards!
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