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Délai de remboursement intolérable



3 comentarios

  • Comentario oficial

    Hi Michel,

    Thank you for your post. I'm sorry to know that you haven't received your refund yet.

    According to our records, your account was refunded on 12/5/2022 to your Visa  44**********47.

    Please go to  and enter the requested information to view your receipt showing the billing information.

    I advise you to contact your bank so they can locate this refund in the system.

    Please do not hesitate to reply to this email if you have any other questions.  Our support team will be happy to assist you.


  • Michel F Degehet

    I dont beleive you because please find here a copy of my Visa extract as from 1st Dec 2022 until 1 Jan 2023..

    As you can see, there is no log of your transaction.


    Could you send me the evidence of you refunding so that I can put both information to Visa company ?









  • Lola

    Hi Michel,

    Thank you for your reply.

    I have double-checked with our billing team and got the confirmation that the account was refunded before the Customer Support team sent you a confirmation.

    Kindly be advised to check your Visa bank statement data from Nov 27 until Nov 30, 2022. I'll send you the confirmation in a PM.

    Thank you for understanding!



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