Impossible to get hold of for refund

Patrycjaw

• March 18, 2022 10:38

Hi, I purchased the software last Friday. I have been trying to get a refund since Monday (now 5 days ago) as I find the software unsuitable for my needs. I created a ticket and rang the "helpline" several times but cannot get hold of anyone. Every time I call I get this message: "We're sorry due to unforeseen circumstances our phone lines are currently busy right now". You might as well just disconnect the phone if you don't want anyone to get through to you. Also, zero response in terms of email communication, apart from emails asking to rate your service. I can't seem to locate the "live chat". Please can someone get in touch with me to arrange a refund?!

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• Official comment

  

  Megan

  • March 18, 2022 19:01

  Hi Patrycjaw,

  Thank you for letting us know you did not receive a response to your cancelation request yet. 

  Our main contact center was located in eastern Ukraine. Russia's assault on Ukraine has had a direct and significant impact on our operation and we were forced to reduce our phone and chat support. We are planning to restore these channels as soon as possible.

  We are working hard to restore our operation while supporting our employees to ensure that they are safe and secure.

  We will follow up with your request right away and will provide you with a full refund as requested.

  Regards, 
  inPixio team 
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  Mhelm845

  • March 27, 2022 10:57

  inPixio ... is that true .. or is this a con and excuse

   

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  Holden R. - Support

  • March 28, 2022 19:11

  Mhelm845

  It is definitely true. We have started to move towards normal operations but this is the reality of our operations. If you need a refund we can definitely follow up and make sure you get it. 

  We are doing our best to catch up. 

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  Jean-Guy Carier

  • April 06, 2022 19:53

   

  Nous travaillons d'arrache-pied pour rétablir nos opérations tout en soutenant nos employés afin qu'ils soient en sécurité.

  Nous allons immédiatement donner suite à votre demande et vous rembourser intégralement comme vous l'avez demandé.

  
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  Valerie

  • April 07, 2022 13:57

  Bonjour Jean-Guy,

  Merci de nous avoir fait savoir que vous souhaitez annuler votre commande. Je peux certainement vous aider avec votre demande. J'ai transmis votre demande au service responsable. Nous ferons un suivi et veillerons à ce que votre demande soit résolue.

  Cordialement.

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