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Impossible to get hold of for refund

Patrycjaw

Hi, I purchased the software last Friday. I have been trying to get a refund since Monday (now 5 days ago) as I find the software unsuitable for my needs. I created a ticket and rang the "helpline" several times but cannot get hold of anyone. Every time I call I get this message: "We're sorry due to unforeseen circumstances our phone lines are currently busy right now". You might as well just disconnect the phone if you don't want anyone to get through to you. Also, zero response in terms of email communication, apart from emails asking to rate your service. I can't seem to locate the "live chat". Please can someone get in touch with me to arrange a refund?!

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Comments

7 comments

Date Votes
  • Official comment
    Megan

    Hi Patrycjaw,

    Thank you for letting us know you did not receive a response to your cancelation request yet. 

    Our main contact center was located in eastern Ukraine. Russia's assault on Ukraine has had a direct and significant impact on our operation and we were forced to reduce our phone and chat support. We are planning to restore these channels as soon as possible.

    We are working hard to restore our operation while supporting our employees to ensure that they are safe and secure.

    We will follow up with your request right away and will provide you with a full refund as requested.

    Regards, 
    inPixio team 

  • Mhelm845

    inPixio ... is that true .. or is this a con and excuse

     

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  • Holden R. - Support

    Mhelm845

    It is definitely true. We have started to move towards normal operations but this is the reality of our operations. If you need a refund we can definitely follow up and make sure you get it. 

    We are doing our best to catch up. 

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  • Jean-Guy Carier

     

    Nous travaillons d'arrache-pied pour rétablir nos opérations tout en soutenant nos employés afin qu'ils soient en sécurité.

    Nous allons immédiatement donner suite à votre demande et vous rembourser intégralement comme vous l'avez demandé.


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  • Valerie

    Bonjour Jean-Guy,

    Merci de nous avoir fait savoir que vous souhaitez annuler votre commande. Je peux certainement vous aider avec votre demande. J'ai transmis votre demande au service responsable. Nous ferons un suivi et veillerons à ce que votre demande soit résolue.

    Cordialement.

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  • Westland

    I doubt that you will ever see your money again.  InPixio is a scam and their software is essentially a virus.  eally it should be registered as one at Google, Bing and with McAfee.  I have been trying to get a refund, but they don't have any method on their site to request it.   

    They say 30 days money back guarantee ... but find me a way to exercise that.   It's nowhere on their site.   I don't know why these guys are still in business.

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  • Lina

    Hi, 

    Thanks for sharing your opinion on our services. We also appreciate sharing your concerns that the program contains a virus. We'd like to let you know that inPixio is absolutely secure but some antiviruses can falsely report that it is harmful. In this case, we advise adding inPixio to the exceptions of your antivirus. 

    Let us inform you that your refund was issued already and the confirmation email was sent. 

    Next time if you want to request a refund for your purchase, you can go to the support section on our website and either talk to our agents in the live chat or send an email: https://support.inpixio.com/hc/en-us

    Our team is always there to assist you with all your questions.

    Regards, 
    inPixio Team 

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