Photo Studio Pro 11.5 Keeps Crashing

Kathleen Javaheri

• September 30, 2021 19:56

I can't use my Photo Studio Pro 11.5 because it keeps crashing when I open a photo. And it also crashes when I just open it up, but primarily when I open a photo. I need help in order to use it at all. I have tried Tech Support, but I cannot get anyone at all in Tech Support. HELP!

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• Official comment

  

  Lina

  • October 01, 2021 13:05

  Hi Kathleen, 

  Thank you for letting us know that the program crashes. We will create a ticket for your case to check why it happens and help you fix it. 
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  charlie

  • November 20, 2021 02:57

  i have the same problem tech is no help i have had it almost 2 months have not even got to use it

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  Kathleen Javaheri

  • November 20, 2021 03:23

  Charlie: I got no help from tech support. I stumbled upon a work-around that helped me. I made the app run automatically at startup. As long as it opens at startup and I never close it, it performs correctly. Of course I don’t want to use it most of the time, so I just keep it minimized while I am using the computer. That way I can maximize it and use it when I want. It is the only way I can use it. 

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  Valerie

  • November 20, 2021 10:21

  Hi Сharlie,

  Thank you for reaching out to us and letting us know that your inPixio Photo Studio crashes. We will certainly look into your case and help you to fix the issue. To resolve your inquiry, we have created a support ticket for you. 

   

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  Valerie

  • November 20, 2021 15:16

  Hi Kathleen,

  Thank you for sharing how you managed to fix the issue. Please know that we are always ready to help you to make the software work in an appropriate way. Please do not hesitate to contact us if you need any assistance. 

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