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License Photo Studio Pro 11 is no active after purchase

Ivan Romanelli
  • Edited

Yesterday I've purchased Photo Studio Pro 11 with a lifetime licence on 5 PC. I've paid with paypal (payment its ok), email with confirm is arrived and I've created a new account, where at the begin I see two product: Photo Studio Free with lifetime licence, and below Photo Studio Pro 11 with lifetime licence. I've dowloaded and installed Photo Studio Pro 11, and I used it for ten minutes and works very fine. Then I have switch off PC for about 2 hours, and after restart It, I don't find Photo Studio Pro 11, but Photo Studio free with all limitation of free version. Reinstall the software, clean registry, and neither the telephone assistance managed to solve the problem, because for their the account and the purchase are ok with a pro license. Also in my account, now I see only Photo Studio Free with lifetime license! Could you help me?

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Comments

10 comments

Date Votes
  • Official comment
    Lina

    Hi Ivan, 

    thank you for letting us know you cannot use the Pro package anymore. We will gladly follow up to make sure you have access to the features you paid for.

    Regards! 

  • Carlos Nestor Izquierdo Sandoval

    Por favor. Me envían las instrucciones en español. Continúan saliendo las marcas de agua. Me sale un mensaje que debo comprar otro producto. Si no puedo usar los productos correctamente solicito la devolución de mi dinero

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  • Carlos Nestor Izquierdo Sandoval

    No.

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  • Lina

    Hola Carlos,

    gracias por informarnos que no puede usar el producto que compró. Crearemos un ticket para usted y lo ayudaremos a deshacerse de las marcas de agua y configurar el programa correctamente. Alternativamente, le emitiremos un reembolso en caso de que no esté satisfecho con nuestros servicios.

    ¡Saludos!

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  • Emergency Preparedness FIRST

    I just bought an upgrade to your 11.5 version but I can not find it anywhere. I paid with PayPal. I have tried to set up my account password but keep getting an error that the link has expired and I can not sign in or find the download. I also ordered the CD backup copy which it said it would be sent to me soon. How and where do I get the download?

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  • Valerie

    Hi there,

    thank you for reaching out to us and for sharing that you have issues with the activation and installation of inPixio Photo Studio. We can surely fix that.

    I have created a support case where we will answer all your inquiries.

    Best regards.

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  • clarence jones

    I bought inpixio 4/3/2022. Program still thinks its in free mode.

    Order I'd uqk6hmx4

    Clarence Jones

    Email. Clarencejones490@yahoo.com

    Please help.

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  • Valerie

    Hello Clarence,

    Thank you for letting us know that your software is in free mode. We can surely help you to activate your license. 

    I have created a support case for you and will provide you with the activation instructions. 

    Best regards.

     

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  • BlackJezus

    I'm having the same problem i bought the studio pro lifetime but all i get is studio free doesnt same right please help

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  • Megan

    Hi BlackJezus, 

    Thank you for letting us know your license is switched to the free version. We will create a new support case to help you.

    Best regards,
    inPixio team 

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