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Update failed

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10 comments

  • Official comment
    Lola

    Hi Robin,

    thank you for your post. I see that you still face the issue with the updates.

    Could you please send me the screenshot of the error message so I could coordinate with the technical team and please confirm the software version installed on your PC?

    Awaiting your reply.

    Regards!

  • Rgeorge386

    Thanks for your quick response.  Here are two screenshots.

    Now this program won't accept my .jpeg images because they 6 MB.  Do you have an email address I can send the images?

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  • Lola

    Hi Robin,

    thank you for your reply. I didn't receive the screenshots here.

    I will create a support case for you so you could attach the screenshots and send us the photo samples.

     

    Regards!

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  • Rgeorge386

    Thank you.  This program won't let me send any screenshots larger than 2 mb.  Mine are 6 mb

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  • Gia Tran

    Just get the inPixio Photo 10 Ultimate, January 26, 2021, and get the same problem after installed it. Any help is appreciated.

    Here is the screen shot.

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  • Rgeorge386

    That is exactly what I get.

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  • Gia Tran

    Hi Rgeorge 386, DO you get any solution from Lola ?

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  • pottersmarkltd

    Has there been any response to the update problem?

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  • Gia Tran

    You should contact the customer support so their people will create a case for you before they can provide you with a direct link to the update file. I just receive mine.

    Their response is very decent, reasonable time, especially during this crazy situation. Good luck to you and others.

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  • Lola

    Hi,

    Thank you for bringing this to our attention. I am sorry for the delay.

    The easiest way is to uninstall the software and then, reinstall it with the links provided below. However, I would advise you to follow the full instructions.

    On Windows 10 please run Windows Update (http://www.windows10forums.com/articles/check-for-updates-in-windows-10.20/) and apply all Important and optional updates (excluding language packs) available for your computer's system.

    When the installation is completed, shut down (do not restart it) the computer. Upon booting up please check for Windows Updates again, apply if any. In addition, make sure the computer protection program’s virus signature database is updated to its latest release.

    Then, please reinstall InPixio Photo software from the scratch:

    1 Remove it from the control panel program's list

    2 Restart your PC

    3 Turn off UAC if required - click here to read about

    4 Temporarily disable your antivirus protection program. Occasionally, protection software and/or firewall may cause problems.

    Here is an example where to find these settings in some popular antivirus programs: AviraEMSIViperNortonAVGAvastMalwarebytesKasperskyWebrootTrendBitdefenderMicrosoft Security EssentialsWindows DefenderMcAfeePandaBullguardSymantec Endpoint ProtectionAdvanced SystemCare Ultimate 9ESETWinAntiRansom360 Total Security,  F-Secure

    5 Download the setup file from the link below by clicking with the right-hand-side mouse button on this link and select the option Save Target/Link As

    For Rgeorge386 and Gia Tan

    https://filecdn.inpixio.com/Photo_Studio/ML/inPixioPhotoStudio10_Ultimate.exe

    For pottersmarkltd

    https://filecdn.inpixio.com/Photo_Studio/ML/inPixioPhotoStudio10.exe

    6 Initiate installation by executing the program as Administrator

    7 Using the copy-paste method please introduce your license key when prompted

     

    Let me know the outcome.

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