Photo Editor not working
Answered
inPixio Photo Editor Crash Report
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Internal Name: PhotoEditorIPU10.exe
Version: 10.3.7468.21882 (32-bit)
Built: Friday, June 12, 2020 10:09:24 AM GMT
Date: Sunday, October 11, 2020 10:01:33 PM GMT
OS Version: Microsoft Windows NT 10.0.19041.0 (64-bit)
OS Friendly Version: Microsoft Windows 10 Enterprise
Processor Name: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
Processor Count: 6
Working Set: 229429248
Managed Memory Consumption: 29605824
Total Phys: 8435453952
Total Virtual: 4294836224
Available Phys: 2961559552
Available Virtual: 3486797824
Current UI Culture: en
Current Culture: en
Exception Type: System.OutOfMemoryException
Exception Message: IPP.Malloc(104x125x0, IppFormat_Invalid) failed, stride=0
Exception Stack Trace: at InPixio.Imaging.IppImage..ctor(Int32 widthPixels, Int32 heightPixels, IppFormat format, Int32Thickness borderInMem, Boolean isRGB)
at InPixio.Imaging.IppImage..ctor(BitmapSource source, Int32Rect sourceRect, Int32 desiredBorder)
at InPixio.Imaging.BitmapSources.IppMemoryBitmap..ctor(BitmapSource source, Int32Rect sourceRect)
at InPixio.Imaging.ThumbnailBitmap..ctor(BitmapSource source, Int32 originalPixelWidth, Int32 originalPixelHeight)
at InPixio.Imaging.ThumbnailService.GetThumbnail(Stream stream, ImageLength requestedSize, ThumbnailOptions options, Boolean isAsync)
at InPixio.Imaging.ThumbnailService.GetThumbnail(String path, ImageLength requestedSize, ThumbnailOptions options)
at InPixio.Imaging.ThumbnailService.<>c__DisplayClass14_0.<GetThumbnailAsync>b__0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at
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Official comment
Hi Ehbeitz,
Thank you for your post. Let me assist you with the software crash.
Check for pending Windows and virus database updates. Apply them, if available.
Kindly remove the software from your Control Panel and reinstall it with this link to the Ultimate version. You can also try to install the software to a different location on your computer, as in a different drive if you have one, and not the default C:
Temporarily disable your antivirus program, right-click on the InPixio setup file and select the “Run as Administrator” option.Allow InPixio the opportunity to install all of its components. Copy and paste your license, to activate the software and restart the computer before using the software.
Let me know if you continue to face the same issue.
Regards!
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