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  • Official comment
    Lola

    Hi Shari,

    Thank you for your post. I will be happy to help.

    Could you please make sure that your PC responds to the minimum system requirements?

    • Windows 7 (SP1), Windows 8, and Windows 10 (32-bit & 64-bit) operating systems.
    • Intel® or AMD processor.
    • 2 GB of RAM (4 GB recommended)
    • 1 GB of free disk space.

    I would also ask you to let me know the file format of the images you try to open and their size. Please send us a couple of samples to test the issue.

    Regards,

    InPixio Team

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