Missing pictures in Photo Editor Version 10 (a step down from version 9), additional options not provided

Answered

William Walls

• June 18, 2020 20:38

Photo Editor 10 does not load all of the photos from my folder like Photo Editor 9 use to do and still does.  This is unacceptable. Photo Editor 9 works perfectly and loads all my work pictures from my work folder. I thought I would upgrade to the new version Photo Editor 10. I did and I do not like the fact that it does not load all my pictures like version 9 does. Very frustrating and a big disappointment. It is a step down in the software. I allowed technical support to work on the software on my PC and they had no fix but I was told they would have the developers work on it in the next update/patch. What good is that? I went ahead and decided to get the Inpixio Photo Studio 10 Ultimate and purchase the lifetime license. When I purchased the software the option to purchase the lifetime license was not offered to me as stated it would be. I am now waiting for Inpixio to sort what they are offering. Again very disappointing. I hope the next post if there is one will sound much better than this one.

0

• Official comment

  

  Hristo

  • July 03, 2020 08:37

  Hello William,
  
  Thank you for reporting this behaviour.
  
  This is an issue that will be fixed in one of the upcoming InPixio updates. 
  
  Nonetheless, I can confirm you have a lifetime license and all is working as expected.
  
  Sincerely,
  Hristo,
  InPixio Technical Support UK

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