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Why won't you send me the product I paid for?




  • Official comment

    Hi Ian,

    Thank you for your post. In will be happy to help.

    I have pulled up your account and see that our agent has already sent you a replacement version. Please check your Inbox and the Spam folder to find a reply with your new license information.

    Case# 1518121

    The message you received was the automatic notification from our system. I apologize if it confused you.

    Let me know if you have any questions or concerns.


    InPixio Team

  • Ian Graham Photography

    I keep receiving this same "robot" response,  I just want the Mac program I paid for, not some automated email!


    "Your request (1522038) has been received and is being reviewed by our support team.

    We normally reply within 24 hours (but please allow up to 2 days in the event of higher requests volume).

    We prioritize the health and well-being of our employees and their families and our Support Teams are now working remotely. Please note that this may cause some potential delays in Customer Service Support. Rest assured, we're doing our best to continue to provide outstanding service to our customers and thank them in advance for their patience and understanding.

    Feel free to reply to this ticket, at any time, with additional information, however, please do not submit duplicate tickets. A duplicate ticket will de-prioritize your original ticket in the queue and increase reply time."

  • Ian Graham Photography

  • Ian Graham Photography

    Still no response to this.


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