Wish to receive a refund
Completed
Hi, after lots of conversations with one of your support colleagues I hate to admit that your software does not meet my requirements. Therefor I want to discard of the use of InPixio in the future and remove the software altogether from my computer. As this is within the reclaim period I kindly ask you for a refund of the amount paid for the license.
In case you need the procurement proof I will gladly send it to you. I trust that you will refund the amount.
regards,
Wim Kievits, The Netherlands
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Official comment
Hi Kim,
Thank you for your post.
I have pulled up your account and I see that you have already an active support case #1474111.
Regards!
InPixio Team
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I purchased the wrong need "Pro"
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wish refund so I can order correct version
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Hi John,
Thank you for letting us know you purchased the wrong package. We will create a ticket for your case to make sure you have the Pro.
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i buy only for 30 dollar note for 150 dollars please refund my money
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Hello Gianfranco,
Thank you for letting us know that you wanted to purchase a package for 30 USD only. We can certainly help you with your order.
We have created a support case for you and we will send you an email. Please make sure to check your inbox.
Best regards.
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I keep for 52 cad for 2 computers for one year thank you
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Hi Gianfranco,
According to our records, we have already solved your query. Feel free to reply to our email if you need any additional assistance.
Best regards.
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thank you
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What do I have to do to get a refund? I've sent emails and you've created tickets. I want both charges refunded. Your agent was right online to upsell with confusing offers; but when I needed to clear up the issues with the purchase....it was another story. I am not happy at all with this purchase. You say I have 30 days to get a refund. Well, this will put my request on record to show that I did submit such a request within your time limitations.
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Lpar161
I have found your support case and will follow up there, thanks for reaching out.0 -
yes sir thank you
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I want a refund. Friend suggested I try this, there was no trial, just purchase. I have been trying to email or call and "technical issues'. You had no issues drafting my money, I'd like it returned.
This is unacceptable customer service.0 -
I asked for a refund 3th. may.. and i haven't heard from you since, my 30 days are going by quick since we are now on the 9th
ticket (4259874).0 -
Hi, I sent you a few emails about canceling my recent purchase. No answer.
what can I do?
cheers0 -
Hello Stine and Hana,
Thank you for letting us know you are still waiting for your cancelation requests to be resolved.
I apologize for the delay in this response. Our support center had an unforeseen increase in the number of cases we received recently. We are actively working around the clock to answer everyone as quickly as we can.
We will follow up with your requests right away to help you.
Regards,
inPixio team0 -
I have tried to request a refund on several attempts in which I am told high season and extremely huge amount of requests. Then asked for more context on the situation. My request for cancellation was with an hr on 5/9 after making a mistake with purchase and shouldn’t be this difficult after giving my confirmation # and trouble ticket #.
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Hello Lana,
Thank you for letting us know you are waiting on your cancelation request to be resolved. We will make sure to look into it right away and help you.
Regards,
inPixio team0 -
Dear Officer, regarding the software i'm no longer to use it, i requested to refund the payment, please have a look my detail (Order Number: UQHSMR8Q Original Purchase Date: 2020/06/17 Renewal Date: 2023/06/17) for your further action. Thank you
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Hi Loke,
Thanks for sharing that you want to get a refund for the renewal. We will create a ticket for your case and make sure your request is processed.
Regards,
inPixio Team
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