Update issues, error 12029

Answered

Rgeorge386

• April 20, 2020 16:18

I keep getting error 12029 in Studio 10.  Update failed. The update module has intercepted an error.  Check that your internet connection is active and that no filtering or security system is blocking the connection.  The error code is 12029.  The attempt to connect to the server has failed.

 

I have have disabled my security many times and I get the same notice.  Plus if I don't use the program (inpixio) for several days I have to reinstall.

0

• Official comment

  

  Lola

  • April 27, 2020 19:02

  Hi,

  Please follow the instructions below to resolve the issue with the InPixio update:

  Initially run Windows Update ( www.update.microsoft.com ) and apply all Important and optional updates (excluding language packs) available for your system. Once the installation is completed, shut down (do not restart it) the computer. Upon booting up please check for Windows Updates again, apply if any.

  Then, please follow the instructions below to reinstall:

  1 Remove the program from the control panel program's list

  2 Restart Computer

  3 Turn off UAC - click here to read about; optional disable the DEP – click here to read about it.

  4 Disable temporary antivirus protection program

  5 Turn off Windows Firewall - click here to read about

  6 Download the installation file by saving it from your purchase confirmation email. Initiate installation by executing the program as Administrator

  In case you continue to face the same error message, please restart the computer. When Windows loads up, close all software (disable protection software temporarily) and connect the computer to the Internet.

  Then, click using the right-hand-side mouse button on top of the InPixio Photo software shortcut icon on Desktop and select option Run as Administrator. This helps the program to start normally.

  In case error 12029 persists to be reported, please modify the entry of Windows hosts files using Notepad, just by adding # in front of 127.0.0.1 so it looks like this:

  # 127.0.0.1 tools.avanquest.com

  # 127.0.0.1 api.avanquest.com

  # 127.0.0.1 aims.avanquest.com

  # 127.0.0.1 www.avanquest.com

  It may not be easy to edit this file due to a lack of administrative privileges of the user account.

  Here is a suggestion on how to do this:

  Press the Windows key. Type Notepad in the search field. In the search results, right-click Notepad and select Run as Administrator.

  From Notepad, open the following file: c:\Windows\System32\Drivers\etc\hosts

  Make the necessary changes to the file. Click File > Save to save your changes. Now, please restart the computer, and at least this time run InPixio software as Administrator. Click using the right-hand-side mouse button on top of the InPixio software shortcut icon on the desktop and select option Run as Administrator.

  Install any updates found and carry on using the software. There is a  possibility to receive forbidden to use error message. In this case, go over the steps outlined in this article, and please reinstall the software from scratch.

  Let me know if the issue persists.

  Regards!

  InPixio team
• 

  Allen Fernandez

  • April 30, 2021 15:46

  Hi, team same issue I got on my PC, the update module has intercepted an error.  Check that your internet connection is active and that no filtering or security system is blocking the connection. while I was used the Best VPN server for geo navigation, but all efforts not good.

  Thanks,

  Brishabh Shukla

   

  0
• 

  Megan

  • May 04, 2021 19:18

  Hello Allen, 

  Thank you for sharing your issue with updating inPixio. I will create a support case for you so our technical agent could assist you properly.

  Regards 

  0

Please sign in to leave a comment.