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Refund please - why isn't there a Contact box to communicate with you?

Neil Campbell

I purchased your inPixio Photo Studio Pro software on 23 May 2023. I have not downloaded it and I have not used the key you sent me. I do not wish to use it and I ask for a refund now please, as I will never use it. I don't know if this message is equivalent to a ticket or whatever, but there is nowhere else shown on your website that I can contact you.

Neil Campbell

 

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Comments

6 comments

Date Votes
  • Official comment
    Lina

    Hi Neil, 

    Thanks for letting us know that you want to get a refund. We received your emails regarding this request. We will make sure you get your tickets answered. 

    You can create a ticket or contact in the live chat on this page:  https://inpixio.zendesk.com/hc/en
    To contact in live chat, find in the bottom left a red button "Support" and click on it. First, you will be asked to find the solution in our knowledgebase, if you can't find it there, the LIVE CHAT button will appear, please click on it to start a conversation.
    You can also create a request by clicking on the “contact us” button on that page.

    Regards, 

    inPixio Team

  • Westland

    I doubt that you will ever see your money again.  InPixio is a scam and their software is essentially a virus.  Really it should be registered as one at Google, Bing and with McAfee.  I have been trying to get a refund, but they don't have any method on their site to request it.   

    They say 30 days money back guarantee ... but find me a way to exercise that.   It's nowhere on their site.   I don't know why these guys are still in business.

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  • Lina

    Hi, 

    Thanks for sharing your opinion on our services. We also appreciate sharing your concerns that the program contains a virus. We'd like to let you know that inPixio is absolutely secure but some antiviruses can falsely report that it is harmful. In this case, we advise adding inPixio to the exceptions of your antivirus. 

    Let us inform you that your refund was issued already and the confirmation email was sent. 

    Next time if you want to request a refund for your purchase, you can go to the support section on our website and either talk to our agents in the live chat or send an email: https://support.inpixio.com/hc/en-us

    Our team is always there to assist you with all your questions.

    Regards, 
    inPixio Team 

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  • Myunamsa312

    10월6일구매한 5개라센스의구매대금을환불받고자합니다

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  • Myunamsa312

    대진김  석영김의명예카드로긑번호3888로산제품

    저는개인으로서 5개의라이센스가 필요하지않습니다

    10월9일에한개의 라이센스를 구입하라고해서또구입했으니

    10월6일에구입된5개의라이센스환불해주세요

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  • Megan

    안녕하세요
    PC 5대에 대한 라이선스를 구매할 의도는 아니었고 구매 중 이 부분을 취소하고 싶다고 알려주셔서 감사합니다.
    이 문제를 해결하는 데 도움이 되는 지원 티켓을 제공해 드리겠습니다.

    문안 인사,
    inPixio 팀

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