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Missing features - Version of InPixio photo studio 11 is turned to photo studio free

Answered
Marc VD
  • Edited
I had installed photo studio 11 but after an update to version 12 I cannot return to version 11. I now have the free edition of 11. I want to use the previous version again because version 12 lacks applications such as the histogram and the option to save the metadata etc. In my opinion, a step has been taken backwards instead of forwards. Marc Van Dessel
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Comments

6 comments

Date Votes
  • Official comment
    Megan

    Hello Marc, 

    Thank you for letting us know you want to go back to version 11 because you need metadata and histogram features. We will forward your feedback to the product team. 

    I will create a new support ticket, and one of our agents will help you get back to version 11. Please make sure to check your inbox.

    Regards, 
    inPixio team 

  • Larry Maras

    Did you ever get this to work? I am having the same issue.

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  • Marc VD
    • Edited

    Hallo Larry,
    I have contacted the InPixio support and got this answer :

    Hello Marc,
    Thank you for letting us know you want to go back to version 11 because you need metadata and histogram features. We will forward your feedback to the product team. 
     
    Please use the following link to install the software: "(got new link to download the program again)"

    To activate the program, please open the program and log in to your inPixio account.
    Click on the "Login" button in the upper right corner and log in with the email you used when making a purchase.
    Once you log in, your software will be activated automatically.

    I got a reply from the support team very quickly. If I remember correctly it was even on the same day that I reported the problem.

    Works like before. 

    Regards.

    Marc

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  • Larry Maras

    There is no link!!

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  • Marc VD

    Since I still had the original file at the start of the problem and reinstalled it and tried to activate it again with my username and password, it didn't work. That's why I think it's account related. You will have to contact the InPixio support team yourself to get a new link.

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  • Megan

    Hello Larry, 

    Thank you for letting us know you want to use inPixio Photo Studio 11. As I see you contacted our support team regarding this question. Our support team is working on a resolution to your issue. Our support agent will follow up soon to update you. 

    Thank you for your patience. 

    Regards,
    inPixio team 

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