I did not receive a license purchased online. Where is my license?

Please follow these steps and to try and find out what happened: 

- First, please check your payment confirmation to make sure that the payment transaction for your order was completed.

- If your payment went through successfully, check the email address specified in your order. If it is correct, there might be some discrepancy in your order. Please contact Customer Service to verify your order status. If your email address appears to be wrong, please contact us to edit your order details.

- If you find out that your online payment failed, place another order or contact us for information on alternative payment options.