Why didn't I receive a license key? Should I contact Customer Service?

For licenses purchased after November, 2020 customers no longer receive a license key to activate the software. 

When you purchase a personal subscription or are assigned a subscription by your organization, you'll be sent an email prompting you to create a password for your inPixio account that becomes connected with the license.

Once you've completed your inPixio Account signup, you can activate the software with your inPixio  Account username/password.

Please note - if you are using an activation code to activate the software, please check your Inbox and Spam/Junk folder to retrieve the activation code.