I placed an order, but I didn't receive any confirmation or email?

The order confirmation letter will be automatically sent to the email address you entered after the order is completed. 

If you have not received an email confirmation with the activation key and download link, the possible reasons could be:

• The order confirmation letter is categorized as a SPAM email by your email service provider. Please be sure to check your Junk Mail folders and see if it's there.
• You may have incorrectly entered your email address at the time of purchase.
• Your order was never actually placed and processed.

Please contact the billing department directly to get immediate support.

You can send us a message by clicking on Contact us on our main support page.

*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.